GharBari - Online Grocery Vegetable Return Policy
1. Return Eligibility:
a. Damaged or Defective Items:
We ensure the freshness and quality of our vegetables. If you receive any damaged or defective items, please contact our customer support team within 24 hours of receiving your order.
b. Incorrect Items Received:
If you receive items different from what you ordered, please notify us within 24 hours of receiving the order. We will arrange for the correct items to be delivered to you.
2. Returns Process:
a. Contact Customer Support:
To initiate a return, contact our customer support team via phone at +9779702627315 or email at pdldarshan008@gmail.com. Please provide your order number, a clear photo of the damaged or incorrect items, and a brief description of the issue.
b. Approval Process:
Our customer support team will assess the issue and provide instructions on the return process if the return is deemed eligible.
c. Return Instructions:
Follow the instructions provided by our customer support team for returning the items. Make sure to securely pack the items in their original packaging, if possible.
3. Refund or Replacement:
a. Refund:
Upon receiving and inspecting the returned items, we will process a refund to the original payment method used during the purchase.
b. Replacement:
In the case of damaged or incorrect items, we may offer a replacement. The replacement will be dispatched promptly, and you will be informed of the new delivery details.
4. Exclusions:
a. Perishable Items:
Due to the nature of perishable items, we may not be able to accept returns for items that have been opened or not reported within the specified time frame.
b. Change of Mind:
We do not accept returns for items based on a change of mind. Please review your order before confirming the purchase.
5. Contact Information:
For any concerns or inquiries related to returns, please contact our customer support team at phone: +9779702627315 or email: pdldarshan008@gmail.com.
6. Policy Updates:
GharBari reserves the right to update or modify this return policy at any time without prior notice.
